FAQ’s

Shipping

UK shipping is free! We try not to overspend on packaging ensuring your item arrives safely and quickly. All our packaging is 100% recyclable.

Unfortunately not at this stage. We’re still growing as a business and wish to offer this service in the future nevertheless presently your item will be shipped in 48 hours and will arrive in 1-2 business days following this.

Deliveries are sent via International Recorded post. There may be local import duties to be paid on receipt of your goods that Heritage Lighting is not liable for. Delivery to EU countries will typically take 5 to 8 working days. Delivery to any other country will take 7 to 9 working days.

The cost of an international delivery varies and is passed directly onto customer via email payment link along with proof of purchase.

Payments

We use Stripe to run our payments platform. Stripe accept all major debit and credit cards from customers in every country.

We use Stripe to run our payments platform. Stripe accept all major debit and credit cards from customers in every country.

Heritage Lighting isn’t a Limited Company and therefore doesn’t charge VAT.

Returns

We’re sorry you didn’t enjoy our product. We of course offer a 30 day money back guarantee. Please follow instructions on this link to return your product.

Please remember to keep the Proof of Postage Certificate. If your parcel gets lost on the way back to us, we will need to obtain a copy of this to issue a refund/ exchange. If you’re returning items from multiple orders you’re welcome to send them back in a single parcel if items can be packaged securely.

Refunds will be processed within 3-5 working days of receipt of your items.

Reply to your conformation email with your request and we’ll do our best to assist.

Contact

Still have questions?